Privacy Policy

Thank you for visiting Mountain View Crematoria ( We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you browse our website.


What personal information do we collect from people that use our online services?

When paying an invoice you may be asked to enter your name, company name, email address, credit card information, invoice number and amount payable and /or any other details to help you with your online experience.


When do we collect information?

We collect information from you when you Pay an Invoice or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, pay an invoice, sign up for our newsletter, respond to a survey or marketing communication in the following ways:

  • To quickly process your transactions


Personal and Sensitive Information

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information. You may opt out of further contact from us at any time.

Your personal information is contained behind secured networks and cannot be accessed by any staff. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Refund Policy

At Mountain View Crematoria we pride ourselves on 100% customer satisfaction. If you have processed an incorrect payment, we will happily organise a refund or can apply the credit onto your account for next time.

When you collect your memorial urn from us, or delivery has commenced - Mountain View Crematoria cannot accept product returns due to change of mind for any reason. Of course, this also applies if you have ordered personalised engraving for your product and the work has been commenced or completed, unfortunately, we cannot accept a return for your product. More information on our refund policy can be found here.


Delivery Policy

Payments can take up to 2 days to process. A confirmation receipt will be emailed on submission of your payment.

Please refer to our collection, delivery and postage policy for more details.


Website Analytics

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.


Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.


Third party links

We do not include or offer third party products or services on our website.


Mountain View Crematoria welcome you to contact us about your privacy concerns. Alternatively, you can write to us at: 

ABN: 50 619 642 349
Address: 21 Waverley Drive Unanderra, NSW, Australia
Phone: +61 2 4249 2221